Terms of service

Effective Date: June 28, 2025

Welcome to Obsidian Atelier. These Terms of Service (“Terms”) govern your use of our website and any purchases you make. By using our site, you agree to these Terms and our Privacy Policy. If you don’t agree, please do not use our services.

1. Store Access and Your Account

You must be at least the age of majority in your region to make purchases. You agree that all information you provide is accurate and that you will keep your account credentials secure. We are not responsible for any unauthorized use of your account.

2. Our Products

We strive to accurately describe and display our products, but colors and appearances may vary depending on your screen and lighting. We do not guarantee products will exactly match photos. All product descriptions, pricing, and availability may change without notice.

3. Orders and Payment

When you place an order, you are offering to purchase products. We reserve the right to accept or decline any order at our discretion. Your payment must be received before your order is processed.

Prices are shown in AUD and do not include applicable taxes, shipping, customs, or import duties unless stated otherwise. You agree to provide accurate and current payment and billing information.

4. Shipping and Delivery

Delivery times are estimates and are not guaranteed. We are not liable for delays due to carriers, customs, or events beyond our control. Title and risk of loss pass to you once your order is shipped.

5. Returns and Refunds

Returns are accepted in line with our Refund Policy. For hygiene reasons, certain jewelry items cannot be returned unless defective.

If your order arrives damaged or incorrect, please contact us within 7 days so we can help resolve the issue.

6. Intellectual Property

All content, images, designs, and trademarks on this site belong to Ice Kingdom or our partners. You may not reproduce, modify, or distribute any content without our written permission.

7. Third-Party Services and Links

Our site may link to third-party services (like payment processors). We are not responsible for the content or practices of third parties. Use them at your own risk.

8. Limitation of Liability

To the fullest extent permitted by law, Ice Kingdom and our affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of our services or products.

9. Indemnification

You agree to indemnify and hold harmless Ice Kingdom, our directors, employees, and partners from any claims arising out of your violation of these Terms or your use of our services.

10. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be resolved in the courts of the jurisdiction where Ice Kingdom is headquartered.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted here, and your continued use of our services constitutes acceptance of the updated Terms.