FAQ

Frequently Asked Questions

Q: What materials do you use in your jewellery?
A: At Obsidian Atelier, we exclusively use premium materials including gold, silver, plating options, platinum, rhodium, stainless steel and carefully selected natural and lab-created gemstones of exceptional clarity and brilliance. Each piece is crafted to meet our uncompromising standards of luxury and durability.

Q: Are your pieces hypoallergenic?
A: Most of our designs are hypoallergenic and crafted to be gentle on sensitive skin. Please refer to each product description for specific material details or contact us if you have concerns about allergies.

Q: Do you accept returns or exchanges?
A: Due to hygiene and quality standards, returns and exchanges are only accepted if your item arrives damaged or defective. Should this occur, please contact us within 7 days of delivery and we will arrange a prompt resolution.

Q: How long does shipping take?
A: Our pieces typically ship within 1–3 Business Days after your order is processed. Estimated delivery times:

  • Australia: 7–14 Business Days

  • United States: 7–12 Business Days

  • Everywhere else: 10-20 Business Days

Please note that delivery times may vary depending on your location and customs processing.

Q: Do you ship internationally?
A: Yes. We are pleased to offer worldwide shipping to most destinations. Shipping fees and delivery times will be calculated at checkout.

Q: How do I track my order?
A: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time.

Q: Can I customise or personalise my jewellery?
A: We are delighted to accommodate special requests where possible. For bespoke orders or custom engraving, please reach out to us directly at info.obsidianatelier@gmail.com.

Custom designs are subject to availability and design approval.

Q: How should I care for my jewellery?
A: To preserve the beauty of your piece:

  • Avoid exposure to water, chemicals, and cosmetics

  • Wipe gently with a soft cloth after wearing

  • Store in a dry, cool place away from direct sunlight
    Following these steps will help maintain your jewellery’s brilliance for years to come.

Q: I still have questions. How can I contact you?
A: Our team is here to assist you. Please email us at info.obsidianatelier@gmail.com or use our Contact page, and we will respond within 1–2 business days.